No merchandise may be returned without mPower Electronics’ written consent and authorization. Any approved returns must be shipped on a prepaid freight basis and accompanied by a Return Material Authorization (RMA) number, or the shipment will not be accepted. Request must be made within ninety (90) days of the invoice number and billing date. All merchandise must be new, unused, clean, and in salable condition. All returns are subject to a twenty-five percent (25%) of invoice restocking fee.
After receiving your returned products and inspecting its condition, we will process your return or exchange with the assigned RMA number. Ten (10) business days from the receipt of your items shall be allowed to process your return or exchange. All refunds are processed into the original payment method unless another refund method has specified by a written consent. Refunds may take a couple of billing cycles to appear on your credit card statement, depending on your credit card copay. We will email you of a notification when your return is processed.
