Great decision to hire Bobbie Lyn Smith to your Customer Service team
I wanted to thank you and tell you that you made a great decision to hire Bobbie Lyn Smith to your team. Since she has started in Customer Service, she has made the process of ordering so much smoother and enjoyable. Just yesterday I called on her cell phone, she answered within 2 rings. In the past I would have to go through multiple people to get someone that could help.
I only told her that I needed to check the status of an order (didn’t give a PO#, my account#, or anything like that). She immediately asked if it was the order with 11 H2S and 11 HCN meters, it was. If this had been my only experience with Bobbie Lyn Smith that would have been enough, but multiple times she has helped me with orders that are technical to make sure we got the right equipment and her communication through email and phone are superb.
In summary, I am pleased that you have hired Bobbie Lyn Smith and hope she stays with mPower as your company grows. She has made my ordering experience so much better and I wanted to make sure you knew that I appreciate it. Have a wonderful day!
-Joe Palmer, Green Light Safety, Houston, TX
I truly appreciate your quick call back
The replacement monitor is working great.
This was a pressing issue that needed to be resolved quickly, as things so often are in our industry around here. I can’t tell you how much I truly appreciate your quick call back when I first contacted mPower and the diligent follow-up.
Your efforts and success in getting us a replacement monitor by the next day reflect very positively on mPower.
Thank you.
C. Crane, Pasadena, TX
